The hiring of a PA for a lot of smaller companies may be too expensive and for a home-based company it’s likely to be out of the question, but there is another option. With the increase of mobile phones and expansion of the internet, many seek to farm out their inbound phonecalls and employ a call answering provider.
In today’s extremely competitive business world, companies need to take full advantage of every source of business that comes along, however many may be missing opportunities or prospective sales without even knowing it. Around 80% of people put the phone down if they hear a voicemail greeting. In other words, if a business is not able to answer their telephone calls and leaves it to the mercy of an answering machine, for every 10 possible callers, 8 may well be giving their business elsewhere with a rival.
A lot of smaller sized companies and particularly sole-traders enjoy the flexibility that employing a phone answering provider gives them, for many in skilled employment it means that they can actually be out servicing their customers and all the time be safe in the knowledge that their calls are being seen to professionally, quickly and politely. An excellent plumber may not always have the best phone manner, particularly if he has just removed his head from below a toilet to pick up a call but by employing a phone answering provider the plumber can get on with what he does best and service his customers.
Staff at http://www.toomanycalls.co.uk">virtual pa services normally work in small teams of 4 or 5 people so that they can become accustomed with each client. When answering a call they will follow on screen instructions on what details to collect being anything from callers name, contact numbers, business names, reference codes- anything the client needs to organize his or her organization effectively. The operators are able to then either forward the message to the client or can act like an in house PA and transfer the caller through.
For a tiny proportion of the price of a permanent PA, the virtual PA deals with the call in the same manner.
About the Author:
Nicky has well over 9 years experience in http://www.toomanycalls.co.uk services. He has been employed for some of the largest companies in the United Kingdom and now spends his time and knowledge to assisting new and start up businesses. |
